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Jobs board
Location: Manchester
Salary: £30000 - £31000 per annum
Contract: Permanent
Main duties and responsibilities:
•To lead senior management and the project team to consensus on the project scope to ensure a clear understanding of the areas of the business involved.
•To undertake and ... more >
Main duties and responsibilities:
•To lead senior management and the project team to consensus on the project scope to ensure a clear understanding of the areas of the business involved.
•To undertake and utilise robust levels of comparator research to identify best practice in both public and private sector organisations, in order to develop and redesign innovative service delivery based on efficiency, effectiveness and exceeding customer expectations.
•To analyse current structures and processes within services to enable any supporting business process and service design.
•To build relationships and work with senior departmental managers on the redesign of service delivery based on efficiency, effectiveness and exceeding customer expectations.
•To critically analyse the current delivery and operation of services including process mapping existing processes.
•To identify and work closely with relevant representatives from within the business areas to gather requirements, develop a detailed understanding of the key drivers to the service and how it contributes to the delivery of corporate objectives and values.
•To work with departmental service improvement project teams to ensure ‘best practice' processes are developed in order to ensure quality service provision.
•Prepare a project plan detailing all activities required to deliver the redesign and integration of the service to agreed time, cost and quality standards as agreed with Service Managers, ensuring coordination with the build of new technological solutions or integration with existing systems and/or other interdependent MIP projects.
•To identify suitable key personnel to engage in the process mapping of current and future business processes to help to redesign the service and highlight risks and issues associated with the changes to the service delivery.
•To establish and maintain good working relationships and effective communication with departmental staff in relation to the service redesign.
•To participate in meetings with consultation groups and partnership bodies and project management, committee and other meetings.
•To prepare reports applicable to the role, including committee reports.
•To undertake available training and development opportunities, show a commitment to continuous development and share own knowledge and skills to support the continuous development of colleagues.
•Help to manage the day-to-day work of the Assistant Business Analyst.
•Undertake any other duties that may arise, as required, from time to time.
You will have:
•A degree in a business related subject
•Proven experience in business analysis techniques with some exposure to PRINCE2 or similar structured project management methods.
•Proven ability to organise, facilitate and deliver requirement gathering and stakeholder engagement workshops.
•Proven ability in gathering quality requirements through analysing process maps, financial reports, relevant performance indicators and assessing the needs of service delivery staff in adopting new ways of working.
•Experience in reviewing a service's and organisation's requirements and the ability to identifying missing or incomplete requirements.
•Proven experience of successful redesign of service delivery and evidence of participation in service development, analysis and performance management.
•Proven ability to work effectively with staff at all levels and external suppliers.
•Proven experience of working within a large and complex organisation (private or public sector) to support change through business process redesign.
•Exposure to a variety of project environments including service delivery redesign and/or system development project.
•Proven experience in gaining consensus for proposed solutions from a variety of stakeholders in the business.
•Active listening skills and excellent written and verbal communication skills for effective interaction with, and influencing of staff at all levels and external suppliers. < less
Job Ref: 1986-32
Added: 2008-12-03
Location: Hampshire
Salary: £17000 - £18000 per annum
Contract: Permanent
Our client delivers government funded training to businesses and individuals in England, Scotland, Wales and Northern Ireland. They are currently looking for a Training Assessor to deliver qualifications to ... more >
Our client delivers government funded training to businesses and individuals in England, Scotland, Wales and Northern Ireland. They are currently looking for a Training Assessor to deliver qualifications to a caseload of learners within their workplace to the required standard and timescales
Care - Training Assessor
Reporting to
•Area Manager
Key tasks and responsibilities
•Maintain and manage caseload of learners in accordance with company guidelines
•Maintain paperwork to the required standard
•Recruit learners as appropriate to maintain caseload
•Ensure learner retention is at acceptable levels
•Throughout learner qualification, provide information, advice and guidance
•Motivate/drive learners to achieve in line with agreed target deadlines
•Support the learning process – issue flexible learning units and facilitate local on-the-job training as required
•Plan the assessment process with learners – observe, record assessment and complete all relevant documentation
•Monitor health & safety within work placements
•Monitor Equal Opportunities within work placements
Essential Criteria:
Must have experience working in an Adult related care role
•Achieved or willingness to work towards A unit or holds D32/D33
•Occupational competence – variations by SOC area
•Grade C or above for Maths & English
•Must have use of a car and hold a current driving licence (not a requirement for some roles in London)
•Be able to work flexible hours and locations (within reason), if required
•Must be comfortable working alone, and also as part of a team
•Must have recent care experience < less
Job Ref: NXG CTAHamps
Added: 2008-12-03
| SENIOR PROJECT COMMUNICATIONS MANAGER. Local Government. Mcr. |
|
Location: Manchester
Salary: £30456 per annum + benefits
Contract: Permanent
An excellent opportunity to join this local government organisation, to support a massive long term project.
You will report to the Project Manager of the designated project(s) and apart from team members... more >
An excellent opportunity to join this local government organisation, to support a massive long term project.
You will report to the Project Manager of the designated project(s) and apart from team members, the main contacts of the job are Council business unit managers & staff, members of the public, media organisations, training suppliers, other Council initiatives, elected members, public sector bodies and suppliers.
Main purpose of the job:
To lead, develop, manage and implement the communications strategy for an allocated group of projects within the Manchester Improvement Programme.
Main duties and responsibilities:
•Lead on the effective communication of appropriate communication across a projects
•To oversee the creation and delivery of a communications strategy
•To collate information on the objectives and deliverables
•Promote the aims and progress of the projects through authoring, commissioning and editing information and graphics across a variety of channels and media and through personal example, positively promote the Manchester Improvement Programme.
•Coordinate events to support the promotion of the projects
•Liaise with and commission external specialist organisations e.g. graphic design companies, communications agencies as appropriate.
•Lead in the preparation of reports applicable to the role, including the preparation of analysis reports on interactions with stakeholders and the reporting on communications across the programme.
•Oversee the development, implementation and monitoring of a standardised image for publications, newsletters and other documents produced across the programme in keeping with corporate communication standards.
•Oversee detailed project communication plans and milestone reports and monitor the Project Communication Managers' progress to these.
•Collate, monitor and manage risks and issues across the programme of projects associated with the change activities and identify lessons learned.
•Establish and maintain excellent working relationships with service delivery departments and all stakeholders whilst linking project communication key messages to the vision, values, aims and objectives of the Council.
•Carry out duties in accordance with the Council's Information Security Standards, compliance with the Data Protection Act, Freedom of Information Act and any other relevant legislation that directly affects electronic service delivery.
•Be accountable for the quality, accuracy and content of all communication within the allocated projects.
For this job we are looking for:
•More than two years experience in a senior communications role.
•Substantial experience of planning, monitoring and prioritising workloads in a busy communications or marketing environment.
•Strong organisational skills with experience of coordinating events.
•Extensive experience of communicating with hard to reach audiences through a variety of appropriate channels.
•Excellent communication and presentation skills, with the proven ability to present complex information in plain, understandable language in an effective manner and the ability to influence a variety of audiences through persuasive communication activities.
•Experience of working in a project with an understanding of some of the key communication issues of this type of work environment.
•Proven experience in interacting with and influencing staff and external suppliers at all levels, and experience of working with members or in a political environment.
•Experience of working within a large and complex organisation (private or public sector) undergoing change and managing the communication of this change.
•Skilled in the analysis, interpretation and communication of complex information and statistical data.
•Successful track record in establishing and maintaining relationships with key partner organisations.
•Experience of providing advice and support at senior management level on strategic issues in some of the following areas: public information, internal communications, service marketing, branding and corporate identity, electronic communications, market research.
•An understanding of the role of communications in a local government services context.
•Proven ability and experience of managing, coordinating and leading a multi-disciplinary team to deliver communication activities to a specified standard.
•Proven project management skills.
Personal style and behaviour:
•An influential and persuasive communicator.
•Committed to quality and continuous improvement.
•Able to bring diverse interests together for a common organisational goal.
•Maintains focus in a complex and changing environment.
•Challenges existing practice and drives change.
•Flexible approach to adapt to changing workload demands and new organisational challenges.
•Personal commitment to continuous self-development - motivated to actively seek out and take part in training and learning opportunities and to transfer skills to project team members through mentoring and managed skills transfer.
•Demonstrable commitment to equal opportunities and equality in employment and service delivery.
•Normal hours of work are 35 hours on a flex basis; however there may be a requirement to work outside normal core hours, evening and weekend work for which time off in lieu will be granted.
A great opportunity to join a progressive organisation during a significant period of change.
To discuss this role further please contact Jane Burrows at ATC Recruitment on 0161 638 8648 < less
Job Ref: 19099583
Added: 2008-12-03
| SENIOR CHANGE MANAGER. Manchester. Local government. £30.5k |
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Location: Manchester
Salary: £30456 per annum + benefits
Contract: Permanent
The organisation
An excellent opportunity to join this local government organisation as Senior Change Manager on a large Improvement Programme they have. There are 3 roles available and can be considered... more >
The organisation
An excellent opportunity to join this local government organisation as Senior Change Manager on a large Improvement Programme they have. There are 3 roles available and can be considered on either an interim or permanent basis.
Main purpose of the role
To implement the council's change approach in a variety of programmes and projects on a needs basis and provide lead management support on all change management activities.
Ensure that change is managed effectively by working with relevant project managers, project teams and persons within the business, and contribute on a wider scale to achieving the change aspirations of the council.
Responsibilities
Follow, and adapt where appropriate, the change approach to effectively plan and execute innovative change activities in a variety of improvement programme projects in line with project/programme objectives.
To undertake the delivery of all change management and provide expert support and guidance to key management stakeholders.
Identify and manage risks through fit-for-purpose change tools, ensuring that change activities are responsive to the individual project/programme needs and mitigate risk.
Set and monitor change activities against key milestones to ensure efficient and timely delivery of change objectives.
Plan and execute an effective communication plan that identifies and educates relevant audiences on the progress of the project/programme, sustaining and developing communication channels and media throughout the process.
Manage all change reporting across the project/programme to ensure an accurate and relevant picture of change activity is available to key stakeholders as and when required.
Take a key role in stakeholder management across the project/programme, identifying barriers to change and escalating them to the appropriate level for resolution
Plan, lead and deliver change management meetings, workshops and interventions to meet the needs of the project/Programme
Drive forward the knowledge management and organisational learning agenda
Act as an ambassador for change at a senior level to transform council culture & values to allow the adoption of new technologies, processes, and change initiatives, coaching and mentoring staff where applicable.
For this job we are looking for -
•Experience of designing and leading change management in a complex organisation using a recognised change management approach.
•Proven ability to manage people through negative responses to change.
•Proven experience in planning, organising and facilitating change activities within the context of a both a project & programme environment.
•Managing stakeholder relationships at a senior level as an integral part of a communication strategy.
•Experience in planning and delivering a communication strategy to ensure accurate and timely communication around change.
•Demonstrable communication and presentation skills.
•Experience of planning and running tailored change workshops to meet stakeholder needs and preferences including:
oCommunication briefings
oOne step ahead workshops
oBusiness involvement workshops
oChange tutorials and ‘best practice' workshops
•Expertise in risk management and mitigation at both project and programme level.
•Substantial expertise and experience in transforming services through innovative Business Process Reengineering (BPR) and change programmes that have a significant impact on the service performance of an organisation.
•Expertise in managing third party contractors to implement large scale, complex change through Business Process Reengineering initiatives.
•Expertise in managing development projects that include impacts on technology, people and processes.
•Ability to map I.T. solution roles to business roles.
•Exposure to structured project management techniques.
•Experience of working with organisations to deliver customer facing services through exploitation of the internet, and knowledge and understanding of the 2005 e-Government and t-Government targets and their application to service delivery in local government.
•Commitment to continuous development of yourself and the staff you manage - experience of sharing skills and knowledge and delegating tasks to staff, which will challenge and develop them.
Personal style and behaviour:
•Commitment to self-development.
•Active listener who is capable of effective interaction with management, staff and external suppliers.
•Team player with a positive attitude and the ability to inspire and motivate.
•Tact and diplomacy in all interpersonal relationships with the public and colleagues.
•Self-motivation and personal drive to complete tasks to required timescales and quality standards.
•The flexibility to adapt to new project teams, changing workload demands and new organisational challenges.
•Passionate about improving the customer experience of service delivery.
•Demonstrable commitment to equal opportunities and equality in employment and service delivery.
An excellent opportunity to join a reputable organisation in a rewarding and challenging role. To discuss this role further please contact Jane Burrows at ATC Recruitment on 0161 638 8648 < less
Job Ref: 1909583
Added: 2008-12-02
| Enterprise Sales Consultant |
|
Location: London
Salary: £40000 - £45000 per annum
Contract: Permanent
- Enterprise Sales Consultant
- London
- £40K - £45K
Our client is the leading premium provider of highly connected data centres in Europe, offering a range of flexible, scalable data centre a... more >
- Enterprise Sales Consultant
- London
- £40K - £45K
Our client is the leading premium provider of highly connected data centres in Europe, offering a range of flexible, scalable data centre and managed services.
They specialises in the design, build, and management of highly connected and secure environments in which customers can house their technical, web and Internet infrastructure.
Our client helps companies to reduce infrastructure costs, increase levels of connectivity and reliability, while releasing your team to focus on core business issues.
Role:
To apply expert product and sales knowledge to increase market opportunities, meeting/exceeding sales targets in line with Company guidelines with respect to pricing, products and procedures.
Main Responsibilities:
• To develop strategy and approach for market penetration.
• To establish relationships and contacts with a view to developing innovative and bespoke solutions to meet customer needs.
• To build relationships with prospective customers, through to completion of contract, ensuring delivery of services within the scope of pricing and product guidelines.
• To act as an interface between the prospect and Facilities department, to define, develop and deliver bespoke solutions.
• To account manage customers ensuring pro-active customer service, for repeat business referral.
• Assist in providing clear guidance to colleagues in the New Business Team.
• To work with all departments including the Sales Support Team in order to ascertain that service levels are maintained according to the agreed minimum standards.
• To provide continuous input to the Sales Manager on views and ideas relating to increasing revenue and value, with a focus on potential new services and/or new target groups.
• Provide feedback to relevant departments on the performance of the company as perceived by the customers with a view to improvement.
• Provide guidance to the Account Managers, New Business Team where needed.
• Consistent use of Sales Database and any other reporting as requested by Line Manager.
Skills and Experience:
• Extensive (7 years+) experience in Major New Business Sales Accounts in an IT services environment
• Experience with high value (£500k - £2M + annual revenue) IT services deals
• Track record of consistently achieving targets
• Able to work on several different levels with a customer including executive management where necessary
• Excellent communications skills, both orally and written
• Excellent grasp of the IT industry and the business of our customers
• Experience in guiding a small team
• Proficient in Outlook, Excel, Word and PowerPoint.
• Excellent organisational skills.
• Sound problem solving skills; a creative approach with the ability to develop new ideas.
• Experience of providing a responsive, customer focused service.
• Exceptional time management skills and the ability to prioritise.
• Ability to produce work to a consistently high standard within tight deadlines.
• Educated to a good level of English and Maths (‘C' Grade GCSE or equivalent)
Person Specification:
• Result oriented
• Flexible and adaptable, self motivated and a pro-active worker
• Self starter with a ‘can do' attitude
• Senior presence, able to command respect
• Encourages a flexible and pragmatic style of management that is totally business orientated and focused on results < less
Job Ref: NXG ESC
Added: 2008-12-02
Location: Hampshire
Salary: £23000 - £24000 per annum + Bonuses
Contract: Permanent
Our client is one of the UK's largest, privately owned providers of vocational training.
They deliver government funded training to businesses and individuals in England, Scotland, Wales and Northern Irelan... more >
Our client is one of the UK's largest, privately owned providers of vocational training.
They deliver government funded training to businesses and individuals in England, Scotland, Wales and Northern Ireland.
Each year they support over 12,500 learners to improve their skills and gain a qualification, ranging from NVQs to Advanced Apprenticeships
Overview of role
Manage training assessor (TA) team
Verify (standards and timescales) TA work to ensure the effective delivery of learning programmes
Responsible to:
Regional Director
Main Accountabilities:
•Learner performance targets
•Area TA utilisation and caseload management
Key tasks:
•Conduct regular agreed field observations & assessment of TAs
•Ensure TAs undergo continuous professional development (CPD)
•Ensure TAs provide their caseload of learners with information, advice and guidance to successfully complete their qualification
•Standardise and monitor learning programme delivery (verification) ensuring that the Key Learner Processes are adhered to
•Recruit, manage and develop TAs
•Conduct regular team communication meetings
•Attend Verification Panels
•Ensure registration and certification documentation is completed correctly
•Attend meetings and working groups as required (e.g. occupational focus groups)
•Support and carry out self assessment and development planning
•Allocate learners to TAs and LSTAs
•Ensure that appropriate ALN/ASN learners are identified and appropriate support provided
•Manage performance issues with TAs (incl. probationary & disciplinary reviews to ensure The People Journey is followed)
•Monitor and control colleague holidays and absence levels with regions People Manager
Key Metrics
•Area learner achievement (qualifications and units achieved)
•Area learner retention
•Area learner cycle time
•Area TA caseload planning & management
•Area unfunded learners
Key Requirements
•Occupational Competence in the appropriate learning area
•A good standard of general education e.g. 5 GCSE (or equivalent) including English & Maths
•A units (D32, D33) mandatory upon appointment
•D34 or V1 mandatory within 6 months of appointment
•Key Skills Assessor Award or equivalent (within 6 months)
•Drivers Licence & use of own car
Skills
•Ability to plan, organise and prioritise workload
•Ability to confidently and effective motivate and develop team of colleagues
•Well developed interpersonal & communication skills
•Customer orientated & focus
•Able to achieve (and manage others to meet) deadlines and targets
•Coaching & mentoring skills < less
Job Ref: NXG AM Hamps
Added: 2008-12-02
Location: Hampshire
Salary: £17000 - £18000 per annum
Contract: Permanent
Our client delivers government funded training to businesses and individuals in England, Scotland, Wales and Northern Ireland. They are currently looking for a Training Assessor to deliver qualifications to ... more >
Our client delivers government funded training to businesses and individuals in England, Scotland, Wales and Northern Ireland. They are currently looking for a Training Assessor to deliver qualifications to a caseload of learners within their workplace to the required standard and timescales
Care - Training Assessor
Reporting to
•Area Manager
Key tasks and responsibilities
•Maintain and manage caseload of learners in accordance with company guidelines
•Maintain paperwork to the required standard
•Recruit learners as appropriate to maintain caseload
•Ensure learner retention is at acceptable levels
•Throughout learner qualification, provide information, advice and guidance
•Motivate/drive learners to achieve in line with agreed target deadlines
•Support the learning process – issue flexible learning units and facilitate local on-the-job training as required
•Plan the assessment process with learners – observe, record assessment and complete all relevant documentation
•Monitor health & safety within work placements
•Monitor Equal Opportunities within work placements
Essential Criteria:
Must have experience working in an Adult related care role
•Achieved or willingness to work towards A unit or holds D32/D33
•Occupational competence – variations by SOC area
•Grade C or above for Maths & English
•Must have use of a car and hold a current driving licence (not a requirement for some roles in London)
•Be able to work flexible hours and locations (within reason), if required
•Must be comfortable working alone, and also as part of a team
•Must have recent care experience < less
Job Ref: NXG CTAHamps
Added: 2008-12-02
Location: Hampshire
Salary: £18000 - £19000 per annum
Contract: Permanent
Our client delivers government funded training to businesses and individuals in England, Scotland, Wales and Northern Ireland. They are currently looking for a Training Assessor to deliver qualifications to ... more >
Our client delivers government funded training to businesses and individuals in England, Scotland, Wales and Northern Ireland. They are currently looking for a Training Assessor to deliver qualifications to a caseload of learners within their workplace to the required standard and timescales
Training Assessor
Reporting to
•Area Manager
Key tasks and responsibilities
•Maintain and manage caseload of learners in accordance with company guidelines
•Maintain paperwork to the required standard
•Recruit learners as appropriate to maintain caseload
•Ensure learner retention is at acceptable levels
•Throughout learner qualification, provide information, advice and guidance
•Motivate/drive learners to achieve in line with agreed target deadlines
•Support the learning process – issue flexible learning units and facilitate local on-the-job training as required
•Plan the assessment process with learners – observe, record assessment and complete all relevant documentation
•Monitor health & safety within work placements
•Monitor Equal Opportunities within work placements
Essential Criteria
•Achieved or willingness to work towards A unit or holds D32/D33
•Occupational competence – variations by SOC area
•Grade C or above for Maths & English
•Must have use of a car and hold a current driving licence (not a requirement for some roles in London)
•Be able to work flexible hours and locations (within reason), if required
•Must be comfortable working alone, and also as part of a team
•Must have recent hospitality experience < less
Job Ref: NXG TA HAMPS
Added: 2008-12-02
Location: Wirral
Salary: £25000 - £35000 per annum + Bonuses
Contract: Permanent
- Branch Care Manager
- Wirral
- £25-35k
Our client provides homecare for both private and Social Services' clients and is seeking to appoint an experienced Care Branch Manager to manage, motivate and ... more >
- Branch Care Manager
- Wirral
- £25-35k
Our client provides homecare for both private and Social Services' clients and is seeking to appoint an experienced Care Branch Manager to manage, motivate and develop its care coordinators ensuring the smooth running of its Wirral Branch.
With a local care team that provides a range of practical services, from hourly domestic support and personal care, to 24-hour live-in care, and everything in-between, to support people, who want to be cared for while living in their own homes, to provide them with the very best care services and the flexibility to meet their many different and changing needs.
The successful application will have a minimum of 2 years management experience with a sound understanding of the social care market. You will be able to manage large contracts and have a solid understanding of the Minimum National Care Standards.
You will have the following skills and experience:
• NVQ 4/RMA Qualifications - desirable
• CSCI regulations - essential
• Excellent communication skills both written and verbal
• Computer literacy including Microsoft Office programs.
• Demonstrated leadership and management skills
• Ability to inspire confidence and trust
• Ability to lead and direct staff in a multi discipline approach to managing their operation < less
Job Ref: NXG BCMW
Added: 2008-12-02
Location: Basildon
Salary: £25000 - £35000 per annum + Bonuses
Contract: Permanent
- Branch Care Manager
- Basildon
- £25-35k
Our client provides homecare for both private and Social Services' clients and is seeking to appoint an experienced Care Branch Manager to manage, motivate an... more >
- Branch Care Manager
- Basildon
- £25-35k
Our client provides homecare for both private and Social Services' clients and is seeking to appoint an experienced Care Branch Manager to manage, motivate and develop its care coordinators ensuring the smooth running of its Basildon Branch.
With a local care team that provides a range of practical services, from hourly domestic support and personal care, to 24-hour live-in care, and everything in-between, to support people, who want to be cared for while living in their own homes, to provide them with the very best care services and the flexibility to meet their many different and changing needs.
The successful application will have a minimum of 2 years management experience with a sound understanding of the social care market. You will be able to manage large contracts and have a solid understanding of the Minimum National Care Standards.
You will have the following skills and experience:
• NVQ 4/RMA Qualifications - desirable
• CSCI regulations - essential
• Excellent communication skills both written and verbal
• Computer literacy including Microsoft Office programs.
• Demonstrated leadership and management skills
• Ability to inspire confidence and trust
• Ability to lead and direct staff in a multi discipline approach to managing their operation < less
Job Ref: NXG BCMB
Added: 2008-12-02
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