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Jobs board
Location: Docklands
Salary: £20000 per annum
Contract: Permanent
CONSUMER CONSULTANT
Docklands
£20,000 + Benefits
Our client works within the Financial Services sector as an independent public body. Their job is to help settle individual disputes between consumers a... more >
CONSUMER CONSULTANT
Docklands
£20,000 + Benefits
Our client works within the Financial Services sector as an independent public body. Their job is to help settle individual disputes between consumers and businesses providing financial services - fairly, reasonably, quickly and informally.
Our client was set up by parliament as independent experts who provide a free service to consumers.
Dealing with complaints about a wide range of financial matters, from insurance and mortgages to investments and credit. Each year they deal with over a million enquiries and settle around 100,000 disputes.
They are currently looking for a consumer consultant to provide high quality front line customer service by offering information and guidance on financial services disputes. To record and respond to all customer contacts received by telephone or letter in line with business aims and standards.
Main Tasks:
• To use your knowledge and training proactively to assess the best way of providing a high quality service to the customer
• To handle telephone and written enquiries within agreed standards, to achieve the business aim of helping customers resolve complaints fairly and promptly
• To look for opportunities for early termination of disputes, within agreed levels of authority
• Deal with customers effectively and efficiently
• To maintain quality standards in terms of personal administration
• To liaise with customers, firms and other outside bodies to obtain additional information or documentation and maintain accurate records of action taken in accordance with procedures
Experience:
• Must have TWO YEARS proven experience working within FINANCIAL SERVICES
• Knowledge of financial services, general insurance or banking products
• Used to working in a large volume telephone or back office customer service environment
• Experience in dealing with complaints and challenges
• Ability to work towards targets
If you have been working within Financial Services and have the following personal qualities and skills please send your details to Lucy.Shave@atcrec.com or call 0207 025 0203.
CUSTOMER FOCUS
PLANNING AND ORGANISING
TEAM PLAYER
SELF MANAGEMENT
Australasian Talent Company and ATC Recruitment are committed to equality in the workplace and are an equal opportunities employer. Australasian Talent Company and ATC Recruitment offer the services of an employment agency for permanent work and an employment business for temporary work.
Australasian Talent Company is a niche office support temporary agency, with roles available across many sectors for receptionists, administrators, PA's and secretaries. If you have experience in any of these areas please do not hesitate to send your CV. < less
Job Ref: LXS CONSULTANT
Added: 2010-03-10
Location: City of London
Salary: £25000 - £27000 per annum
Contract: Permanent
My client a very well known policing organisation based in the City have an exciting opportunity to work as a Personal Assistant to 3 of it’s internal division’s. Proven experience at an executive level is a... more >
My client a very well known policing organisation based in the City have an exciting opportunity to work as a Personal Assistant to 3 of it’s internal division’s. Proven experience at an executive level is a must along with the ability to be discreet and handle very sensitive material.
MAIN DUTIES AND RESPONSIBILITES
1.To manage and organise the Executive Officers and to arrange meetings, appointments, official functions and appropriate hospitality.
2.To act as the focal point for all communication (both written and oral) between other police forces, City of London, Police Committee, Home Office and numerous other bodies, agencies and individuals, and to be aware of, and sensitive to, City of London priorities and produce appropriate research/briefing documentation as necessary to enable officers to respond to and make informed operational / policy / other decisions.
3.To prepare documentation including presentations, reports, correspondence and other general administrative material to an exceptionally high standard using Microsoft Office (Word, Excel, Powerpoint), other computer systems (Credit Card System, Intranet, HR Self-Service, DMS) and other relevant technology as new systems are brought on stream.
4.To manage correspondence including directing incoming correspondence to others, drafting replies for signature and replying on behalf of them. To provide a high quality word processing service to Executive Officers from audiotape or manuscript.
5.To co-ordinate and plan both internal and external meetings. To draft, collate and circulate meeting papers and follow up actions. To record and produce accurate minutes for the range of meetings attended by Executive Officers which include those at a national and strategic level and which may be of a confidential and/or sensitive nature.
6.To research, prepare, collate briefing documentation, verbally brief, and prepare any other relevant documentation.
7.To deal with a high volume of e-mails, telephone calls, post and faxes. To screen visitors and callers to the Executive Officers. To ensure the smooth running of the office in the absence of Executive Officers.
8.To make appropriate travel and hotel arrangements for the organisation officers including planning full travel itineraries which may be of a national and international nature.
9.To manage, forward plan and prioritise personal workload in conjunction with that of the Executive Team. To devise and operate an appropriate ‘Bring Forward’ system.
10.To manage and maintain the Executive Officers confidential hard copy filing system and general administration.
11.To handle highly classified materials and documents in accordance with the Government Protective Marking Scheme.
12.Must be Security Cleared to SC Level, to be able to view and handle all documents up to and including Secret level. Must be able to accept and handle documents marked Top Secret and above as and when required and to ensure appropriate storage.
13.To manage and co-ordinate the use of the Conference Room / Corporate Support Conference Room.
14.To administer and monitor Executive Officer’ budgets, process expense claims, both credit card and petty cash, agree payment of invoices and organise K Rates applications (the calculation of Officers’ overseas allowances).
15.To undertake project based duties as directed by an Executive Officer, which may be on a departmental or Force issue. This may include work on policies and procedures and will involve work of a highly confidential and sensitive nature. On occasion the postholder may be required to undertake urgent projects that will be required to be completed within tight timescales.
16.To advise and assist in the selection of functions the Executive Team are invited to attend and where necessary arrange for appropriate alternative representation, briefing nominees on behalf of the Executive Team.
17.To ensure the Executive Team are appropriately attired and advised for ceremonial and other official events that officers are required to attend with due regard for cultural and religious protocols. This includes both day and evening functions.
18.To undertake all duties with due regard to prevailing security threat levels, Diversity, Health & Safety, Citizen Focus, Equal Opportunities and all other City of London Police and City of London policies and procedures.
19.To undertake any other duties that may be reasonably requested and are appropriate to the post.
20.To administer the convening, preparation of documentation and other associated arrangements for ‘Gold Groups’ which are highly confidential meetings called in relation to specific major incidents both nationally and within the City, e.g., criminal, terrorist, national security issues etc. These require a high degree of flexibility to facilitate without prior notice.
21.To administer the convening, preparation of documentation and other associated arrangements for meetings in relation to the suspension from duty of serving police officers for either criminal or disciplinary matters.
If you feel that you have the drive and passion to provide first class PA support please apply immediately!!!
Australasian Talent Company and ATC Recruitment are committed to equality in the workplace and are an equal opportunities employer. Australasian Talent Company and ATC Recruitment offer the services of an employment agency for permanent work and an employment business for temporary work.
Australasian Talent Company is a niche office support temporary agency, with roles available across many sectors for receptionists, administrators, PA's and secretaries. If you have experience in any of these areas please do not hesitate to send your CV. < less
Job Ref: PA-CLP
Added: 2010-03-10
Location: City of London
Salary: £20000 per annum
Contract: Permanent
Junior Account Mananger (New Business) based in Docklands 20,000 Per Annum.
Fantastic opportunity has arisen for a Junior account manager to work in the Docklands:
The purpose of the role will be to ge... more >
Junior Account Mananger (New Business) based in Docklands 20,000 Per Annum.
Fantastic opportunity has arisen for a Junior account manager to work in the Docklands:
The purpose of the role will be to generate and actively pursue quality sales leads and opportunities to meet/exceed sales targets, in line with Company guidelines with respect to pricing, products and procedures.
MAIN RESPONSIBILITIES:
(This should outline the main responsibilities for the position)
Duties include:
•Identifying areas of new business and proactively working to broaden application of products.
•Closing sales and meeting/exceeding set sales targets.
•To account manage customers ensuring pro-active customer service, for repeat business referral.
•Behaving professionally and ethically in all customer dealings.
•To build relationships with prospective customers, through to completion of contract, ensuring delivery of services within the scope of pricing and product guidelines.
•To work with all departments including the Sales Support Team in order to ascertain that service levels are maintained according to the agreed minimum standards.
•To provide continuous input to the Sales Manager on views and ideas relating to revenue and value increase, with a focus on potential new services and/or new target groups.
•Provide feedback to relevant departments on the performance of the company as perceived by the customers with a view to improvement.
•Consistent use of Sales Database and any other reporting as requested by Line Manager.
SKILLS AND EXPERIENCE:
•Some IT experience ( or experience of IT Sales)
•Able to work on several different levels with customers including executive management where necessary
•Excellent communications skills, both orally and written
•Proficient in Outlook, Excel, Word and PowerPoint.
•Excellent organisational skills.
•Sound problem solving skills; a creative approach with the ability to develop new ideas.
•Experience of providing a responsive, customer focused service.
•Exceptional time management skills and the ability to prioritise.
•Ability to produce work to a consistently high standard within tight deadlines.
•Capability to work independently and as part of a team.
•Educated to a good level of English & Maths (minimum ‘C’ Grade GCSE or equivalent qualification.
PERSON SPECIFICATION:
•Result oriented
•Flexible and adaptable, self motivated and a pro-active worker
•Self starter with a ‘can do’ attitude
•Able to see the bigger picture of the company
•Senior presence, able to command respect
This is a fantastic opportunity for someone who wants to pursue a career in sales.
If you fit the criteria then please apply today
Australasian Talent Company and ATC Recruitment are committed to equality in the workplace and are an equal opportunities employer. Australasian Talent Company and ATC Recruitment offer the services of an employment agency for permanent work and an employment business for temporary work.
Australasian Talent Company is a niche office support temporary agency, with roles available across many sectors for receptionists, administrators, PA's and secretaries. If you have experience in any of these areas please do not hesitate to send your CV. < less
Job Ref: mags21010
Added: 2010-03-05
Location: London
Salary: £22000 - £25000 per annum
Contract: Permanent
My Client is a very well recognised medical publishing body who have been established for a number of years. They have an exciting opportunity for an ambitious Telesales Executive to join their in house sale... more >
My Client is a very well recognised medical publishing body who have been established for a number of years. They have an exciting opportunity for an ambitious Telesales Executive to join their in house sales team and need a candidate who will help drive sales forward.
Duties include:
•Sales of standard subscription value products on the phone to sites across the EMEA and APAC region.
•Lead and trial generation for all products. Warming up leads. Renewal and upsell campaigns. UK Hospital campaign encompassing cold calling,
•Potentially scheduling appointments for training and sales visits for other members of the team.
•To provide qualified and warmed leads and opportunities for the salesteam to work on to close larger sales.
•To close lower value sales on the phone eg for single journal subscriptions which may be up to the value of £1000 each per year.
My Client is a very well recognised medical publishing body who have been established for a number of years. They have an exciting opportunity for an ambitious Telesales Executive to join their in house sales team and need a candidate who will help drive sales forward.
Candidates will possess
•Strong drive and ambition
•Good organisational and time management skills
•Recognising and overcoming objections and selling alternative packages, where necessary
•To uphold a bright, enthusiastic and motivated attitude at all times
•To uphold an impeccable telephone manner
•Experience in setting up a system to log calls, monitor progress, call-back reminders and success / failure
•Experience in not only selling products over the phone but also getting to talk to the right people, assessing their needs and setting actions for the salesteam to follow up these qualified leads
•Very good knowledge of excel and pivot table functionality
Please note there is extra earning potential to earn between £3000-£5000 if successful in the role!!!!!!
Australasian Talent Company and ATC Recruitment are committed to equality in the workplace and are an equal opportunities employer. Australasian Talent Company and ATC Recruitment offer the services of an employment agency for permanent work and an employment business for temporary work.
Australasian Talent Company is a niche office support temporary agency, with roles available across many sectors for receptionists, administrators, PA's and secretaries. If you have experience in any of these areas please do not hesitate to send your CV. < less
Job Ref: Telesales Executive
Added: 2010-03-05
Location: City of London
Salary: £22000 - £27000 per annum
Contract: Permanent
My client a very well known policing organisation based in the City have an exciting opportunity to work as a Personal Assistant to 3 of it’s internal division’s. Proven experience at an executive level is a... more >
My client a very well known policing organisation based in the City have an exciting opportunity to work as a Personal Assistant to 3 of it’s internal division’s. Proven experience at an executive level is a must along with the ability to be discreet and handle very sensitive material.
MAIN DUTIES AND RESPONSIBILITES
1.To manage and organise the Executive Officers and to arrange meetings, appointments, official functions and appropriate hospitality.
2.To act as the focal point for all communication (both written and oral) between other police forces, City of London, Police Committee, Home Office and numerous other bodies, agencies and individuals, and to be aware of, and sensitive to, City of London priorities and produce appropriate research/briefing documentation as necessary to enable officers to respond to and make informed operational / policy / other decisions.
3.To prepare documentation including presentations, reports, correspondence and other general administrative material to an exceptionally high standard using Microsoft Office (Word, Excel, Powerpoint), other computer systems (Credit Card System, Intranet, HR Self-Service, DMS) and other relevant technology as new systems are brought on stream.
4.To manage correspondence including directing incoming correspondence to others, drafting replies for signature and replying on behalf of them. To provide a high quality word processing service to Executive Officers from audiotape or manuscript.
5.To co-ordinate and plan both internal and external meetings. To draft, collate and circulate meeting papers and follow up actions. To record and produce accurate minutes for the range of meetings attended by Executive Officers which include those at a national and strategic level and which may be of a confidential and/or sensitive nature.
6.To research, prepare, collate briefing documentation, verbally brief, and prepare any other relevant documentation.
7.To deal with a high volume of e-mails, telephone calls, post and faxes. To screen visitors and callers to the Executive Officers. To ensure the smooth running of the office in the absence of Executive Officers.
8.To make appropriate travel and hotel arrangements for the organisation officers including planning full travel itineraries which may be of a national and international nature.
9.To manage, forward plan and prioritise personal workload in conjunction with that of the Executive Team. To devise and operate an appropriate ‘Bring Forward’ system.
10.To manage and maintain the Executive Officers confidential hard copy filing system and general administration.
11.To handle highly classified materials and documents in accordance with the Government Protective Marking Scheme.
12.Must be Security Cleared to SC Level, to be able to view and handle all documents up to and including Secret level. Must be able to accept and handle documents marked Top Secret and above as and when required and to ensure appropriate storage.
13.To manage and co-ordinate the use of the Conference Room / Corporate Support Conference Room.
14.To administer and monitor Executive Officer’ budgets, process expense claims, both credit card and petty cash, agree payment of invoices and organise K Rates applications (the calculation of Officers’ overseas allowances).
15.To undertake project based duties as directed by an Executive Officer, which may be on a departmental or Force issue. This may include work on policies and procedures and will involve work of a highly confidential and sensitive nature. On occasion the postholder may be required to undertake urgent projects that will be required to be completed within tight timescales.
16.To advise and assist in the selection of functions the Executive Team are invited to attend and where necessary arrange for appropriate alternative representation, briefing nominees on behalf of the Executive Team.
17.To ensure the Executive Team are appropriately attired and advised for ceremonial and other official events that officers are required to attend with due regard for cultural and religious protocols. This includes both day and evening functions.
18.To undertake all duties with due regard to prevailing security threat levels, Diversity, Health & Safety, Citizen Focus, Equal Opportunities and all other City of London Police and City of London policies and procedures.
19.To undertake any other duties that may be reasonably requested and are appropriate to the post.
20.To administer the convening, preparation of documentation and other associated arrangements for ‘Gold Groups’ which are highly confidential meetings called in relation to specific major incidents both nationally and within the City, e.g., criminal, terrorist, national security issues etc. These require a high degree of flexibility to facilitate without prior notice.
21.To administer the convening, preparation of documentation and other associated arrangements for meetings in relation to the suspension from duty of serving police officers for either criminal or disciplinary matters.
As mentioned candidates must be security cleared to SC Level!!!
If you feel that you have the drive and passion to provide first class PA support please apply immediately!!!
Australasian Talent Company and ATC Recruitment are committed to equality in the workplace and are an equal opportunities employer. Australasian Talent Company and ATC Recruitment offer the services of an employment agency for permanent work and an employment business for temporary work.
Australasian Talent Company is a niche office support temporary agency, with roles available across many sectors for receptionists, administrators, PA's and secretaries. If you have experience in any of these areas please do not hesitate to send your CV. < less
Job Ref: PA-CLP
Added: 2010-03-03
| Business Development Consultant |
|
Location: City of London
Salary: £30000 - £35000 per annum
Contract: Permanent
Business Development Consultant up to 35k based in Central London working for a well established Insurance organisation.
The main purpose of the role will be To support business development through assist... more >
Business Development Consultant up to 35k based in Central London working for a well established Insurance organisation.
The main purpose of the role will be To support business development through assistance in the establishment of key client relationships and identification of new business opportunities within the UK bulk annuity market.
The role is primarily responsible for coordination of the quote request and support in the tender process, including development of relationships with employee benefit consultants (EBCs) and advisers in the defined benefit (DB) pensions sector.
Duties include:
•Receipt and acknowledgement of quotation requests
•Summarising quotation requests for review by the Quote Review Committee
•Liaising with EBCs to agree deadlines for quotation requests
•Managing the data received for quotation purposes, including downloading / data cleansing
•Tracking of quotations and ensuring that work-flow tools are updated
•Producing reports on quote activity and outsource partner performance for internal and external use
•Assisting actuarial team with responses to tenders
•Coordinating meetings including dates and attendance of the presentation team to EBC review meetings, trustee finalist presentations etc
•Capturing of feedback following review meetings / presentations, documenting actions and ensuring owners follow up
•Producing trustee presentation packs
•Working with marketing on organisation of EBC/trustee events
•Maintenance of client management tools including working with team to develop and update as necessary
•Data prepared in a timely manner for review at Quote Review Committee meetings
•EBCs and advisers informed of quote progress as required
•Data prepared and new business team alerted to new data, query responses etc. for quotation purposes
•Quotation databases updated with progress to ensure accurate tracking of quotes
•Reports produced on an pre-agreed basis and shared with management team for relationship management purposes
•Compilation of previous responses to consultant / adviser questions, updating as required
•Diary management for the new business team to ensure appropriate attendance at review meetings, trustee presentations etc.
•Accurate preparation of trustee presentation packs as required
•Regular updates of client management tools in conjunction with feedback from new business team
This is a fantastic role Will look for Finance/Actuarial/Maths graduates(or equivalent) who don’t want to study anymore
Or Strong Admin candidates who have customer facing skills and some sort of Finance/Actuarial background
If you are looking for a new opportunity in a well established organisation then please apply today.
Australasian Talent Company and ATC Recruitment are committed to equality in the workplace and are an equal opportunities employer. Australasian Talent Company and ATC Recruitment offer the services of an employment agency for permanent work and an employment business for temporary work.
Australasian Talent Company is a niche office support temporary agency, with roles available across many sectors for receptionists, administrators, PA's and secretaries. If you have experience in any of these areas please do not hesitate to send your CV. < less
Job Ref: met01
Added: 2010-03-02
| Community Affairs Co-ordinator |
|
Location: City of London
Salary: £27000 - £28000 per annum
Contract: Permanent
Part time Community Affairs Co-coordinator 3 days per week £28000 working for a top Law firm in the city
An exciting opportunity has arisen for a Part time Community Affairs Co-coordinator working for a L... more >
Part time Community Affairs Co-coordinator 3 days per week £28000 working for a top Law firm in the city
An exciting opportunity has arisen for a Part time Community Affairs Co-coordinator working for a Law firm in the city.
This new and exciting role cover various area's of the business.
Duties include:
•Secretarial support to Director: diary management, travel arrangements, document management, filing and record keeping.
•File opening – preparing Conflict Searches, file opening documents, liaising with clients and associates to obtain critical information, and liaising with partners and their secretaries to ensure documents are signed.
•Coordination and administration of pro bono schemes/projects involving several lawyers e.g. trial summaries for the Lubanga trial at the International Criminal Court. This involves running a rota of several trainees. Also the lawyers without Borders Trial Advocacy training where we vend 3 lawyers to run this week long course each year.
•Dealing with Managing Partner’s special Projects
Community Affairs
•Management of community investment projects: sourcing new opportunities, forming relationships with new project partners including attending external meetings and some client/networking functions where appropriate; managing and monitoring CRB checks and compliance with legal procedure for working with vulnerable groups, organising training sessions and obtaining feedback from volunteers on projects.
Attendance/participation in all projects where possible.
Current Projects some including:
•Social Mobility Foundation E-Mentoring
•Citizenship Foundation ‘Lawyers in School
•Bright Ideas Trust young entrepreneurs mentoring (also a pro bono project)
•Renaissance Foundation Business Mentors
•Managing ‘in kind’ support of charity partners such as providing meeting room and events facilities, managing donations and internal publicity of external charity partner events.
•Organising regular fundraising collections and events such a British Legion Poppy Appeal, Dress for Success, Refuge and UNICEF.
•Events management, e.g. White & Case Charity Quiz evening; including organising and supporting client events involving community projects such as RBS, Spitalfields City Farm Corporate Challenge.
•Administering charitable donations and matched funding – managing all requests, liaising with accounts and maintaining records of all London office charitable donations and matched funding.
Diversity
•Collating responses for office-wide surveys/questionnaires such as the Black Solicitors Network and Stonewall and staff diversity, inc. liaising with colleagues in international offices to complete this work.
•Submissions to directories e.g. BSN, Legal Launch Pad, ILFA, Equality Britain, Diversity Britain.
•Support the diversity programme – managing the committees for our Women’s Initiative, Spectrum (LGBT) and BME, undertaking all administration.
•London Diversity Committee: managing all aspects of Committee and their events programmes.
•Representing the London office at external events such as the HR in Law ‘Downturn versus Diversity’ talk.
Environment
•Administration for the Environmental policy under the CSR programme.
Communications
•Liaise with Marketing on submissions for directories and responsible for collating monthly updates for Briefcase.
•Gathering information required by clients for pitches, tenders and RFIs relating to diversity and Community Affairs.
•Give presentations on community affairs as the Firm’s induction courses and to visiting students.
Skills/Experience
•Comprehensive administrative experience, not necessarily in a legal environment, with an emphasis on complex administrative tasks.
•Good Word, Excel and PowerPoint skills.
•Good written and oral English.
•Fast-moving professional environment.
Personal Qualities
•Team player.
•Ruthlessly organised, and able to manage multiple tasks and prioritise.
•Able to maintain confidentiality.
•Attention to detail and accuracy.
•Articulate.
•Proactive and be able to use initiative in establishing contacts and sourcing opportunities.
•Confidence in making own suggestions and contributions.
•The poise to deal with individuals at all levels, and to represent the firm in meetings and at presentations.
•Empathy.
This is a great role for the right person-If you have all the relevant experience then please apply today.
If you haven't heard regarding your application within 7 working days please take it as being unsuccessful
Australasian Talent Company and ATC Recruitment are committed to equality in the workplace and are an equal opportunities employer. Australasian Talent Company and ATC Recruitment offer the services of an employment agency for permanent work and an employment business for temporary work.
Australasian Talent Company is a niche office support temporary agency, with roles available across many sectors for receptionists, administrators, PA's and secretaries. If you have experience in any of these areas please do not hesitate to send your CV. < less
Job Ref: mags4008
Added: 2010-03-02
Location: City of London
Salary: £20000 per annum
Contract: Permanent
Junior Account Mananger (New Business) based in Docklands 20,000 Per Annum.
Fantastic opportunity has arisen for a Junior account manager to work in the Docklands:
The purpose of the role will be to ge... more >
Junior Account Mananger (New Business) based in Docklands 20,000 Per Annum.
Fantastic opportunity has arisen for a Junior account manager to work in the Docklands:
The purpose of the role will be to generate and actively pursue quality sales leads and opportunities to meet/exceed sales targets, in line with Company guidelines with respect to pricing, products and procedures.
MAIN RESPONSIBILITIES:
(This should outline the main responsibilities for the position)
Duties include:
•Identifying areas of new business and proactively working to broaden application of products.
•Closing sales and meeting/exceeding set sales targets.
•To account manage customers ensuring pro-active customer service, for repeat business referral.
•Behaving professionally and ethically in all customer dealings.
•To build relationships with prospective customers, through to completion of contract, ensuring delivery of services within the scope of pricing and product guidelines.
•To work with all departments including the Sales Support Team in order to ascertain that service levels are maintained according to the agreed minimum standards.
•To provide continuous input to the Sales Manager on views and ideas relating to revenue and value increase, with a focus on potential new services and/or new target groups.
•Provide feedback to relevant departments on the performance of the company as perceived by the customers with a view to improvement.
•Consistent use of Sales Database and any other reporting as requested by Line Manager.
SKILLS AND EXPERIENCE:
•Some IT experience ( or experience of IT Sales)
•Able to work on several different levels with customers including executive management where necessary
•Excellent communications skills, both orally and written
•Proficient in Outlook, Excel, Word and PowerPoint.
•Excellent organisational skills.
•Sound problem solving skills; a creative approach with the ability to develop new ideas.
•Experience of providing a responsive, customer focused service.
•Exceptional time management skills and the ability to prioritise.
•Ability to produce work to a consistently high standard within tight deadlines.
•Capability to work independently and as part of a team.
•Educated to a good level of English & Maths (minimum ‘C’ Grade GCSE or equivalent qualification.
PERSON SPECIFICATION:
•Result oriented
•Flexible and adaptable, self motivated and a pro-active worker
•Self starter with a ‘can do’ attitude
•Able to see the bigger picture of the company
•Senior presence, able to command respect
This is a fantastic opportunity for someone who wants to pursue a career in sales.
If you fit the criteria then please apply today
Australasian Talent Company and ATC Recruitment are committed to equality in the workplace and are an equal opportunities employer. Australasian Talent Company and ATC Recruitment offer the services of an employment agency for permanent work and an employment business for temporary work.
Australasian Talent Company is a niche office support temporary agency, with roles available across many sectors for receptionists, administrators, PA's and secretaries. If you have experience in any of these areas please do not hesitate to send your CV. < less
Job Ref: mags21010
Added: 2010-02-26
| Assistant to Operations Director |
|
Location: City of London
Salary: £18000 - £20000 per annum
Contract: Permanent
Fantastic opportunity for an Assistant to the Group Operations Director based in Docklands £20,000 per Annum.
This is a great opportunity for someone who has a real interest in Science and Researching
... more >
Fantastic opportunity for an Assistant to the Group Operations Director based in Docklands £20,000 per Annum.
This is a great opportunity for someone who has a real interest in Science and Researching
The main purpose of the role is to support the Group Operation director:
Duties include:
•Prepare and maintain spreadsheets and assist in the production of reports and statistics such as operational reports, traitor reports and board statistics and other documentation as required by the Group Operations Director.
•Produce monthly KPI report for the company by compiling information from a range of sources, and flag any important trends. Summarise group manager’s reports for the Group Operations Director’s report.
•Manage the Group Operations Director’s diaries, appointments, and monthly expenses and provide admin assistance where required.
•Assist the Group Operations Director in managing work-flow and output to deadlines. Communicate with other managers throughout the company in order to meet these objectives.
•Where appropriate to undertake research at the request of the Group Operations Director.
•To ensure the Group Operations Director is sufficiently prepared for internal and external meetings by providing statistical updates on operational performance and/or research.
•Take and relay accurate and timely messages from a range of sources and answer all queries where possible.
•Manage the Group Operations Director’s incoming and outgoing mail, email and telephone enquiries.
•Liaise with internal and external parties to organise meetings on behalf of the Group Operations Director’s.
•Co-ordinate travel and accommodation arrangements for the Group Operations Director and other senior managers, where appropriate.
•To provide high quality project co-ordination and instigate a monthly project management report under the direction of the Group Operations Director.
•Ensuring the implementation of an effective electronic and paper filing system and archiving system.
•To be responsible for the organisation of meetings, as required, with internal and external parties.
•Arrange and attend on site managers meetings, and to provide up to date minutes are produced.
•Assist, where appropriate, with the production and distribution of objectives, targets and budgets within the company.
•Provide ad hoc event management service in organising events such as charity fundraisers, Christmas parties etc.
•To assist in HR duties, providing support for staff regarding health benefits and pensions.
•Assist, as required from time to time, with the operation of other functional areas within the company.
•To undertake other additional duties, consistent with the role as may be deemed appropriate by the Group Operations Director.
•Be aware of, and responsive to, the changing nature of the company, adopt a flexible and pro-active approach to work and contribute to a range of cross-departmental initiatives to facilitate the delivery of key business objectives
You will be educated to Degree level or equivalent
Science focused background desirable
You will have the ability to be self directed with initiative and to be able to solve practical problems without supervision.
A firm working knowledge of all MS Office applications is a must and High level report and letter writing knowledge.
This is a great opportunity for the right candidate who had an interest in Science or the medical field
Apply today
Australasian Talent Company and ATC Recruitment are committed to equality in the workplace and are an equal opportunities employer. Australasian Talent Company and ATC Recruitment offer the services of an employment agency for permanent work and an employment business for temporary work.
Australasian Talent Company is a niche office support temporary agency, with roles available across many sectors for receptionists, administrators, PA's and secretaries. If you have experience in any of these areas please do not hesitate to send your CV. < less
Job Ref: magmed01
Added: 2010-02-24
Location: City of London
Salary: £33000 - £35000 per annum
Contract: Permanent
Fantastic Opportunity for a Team Manager based in the Docklands £33000 per Annum
One of our client's, a not-for-profit organisation, currently has an exciting opportunity for a Team Manager (must have at ... more >
Fantastic Opportunity for a Team Manager based in the Docklands £33000 per Annum
One of our client's, a not-for-profit organisation, currently has an exciting opportunity for a Team Manager (must have at least 5 years management experience within Financial Services)
This is a permanent role to start ASAP.
The purpose of this role is to lead and develop a sub team of case handling staff in supporting the Operations Manager to ensure team objectives are delivered consistently.
Main responsibilities include:-
• Responsible for a sub team of case handling staff within the overall team ensuring that team targets are met / exceeded
• Monitor the work done by case handling staff to ensure that customer service, quality and quantity standards are met / exceeded
• Facilitate team induction, on the job training and coaching
• Produce objectives for all team members (reviewing at least 6-monthly)
• Carry out regular documented one-to-one meetings with all team members and conduct annual appraisals
• Ensure effective performance management systems are in place that address poor performance, including the use of training, coaching, action plans, formal action and maximise the performance of case handling staff
• Be capable of conducting a range of formal HR meetings including disciplinary, grievance, retirement, recruitment, end of contract, as required
• Act as an escalation point for staff on technical issues or for difficult / sensitive cases
• Identify where changes can be made to processes or systems within the team to improve customer service / quality standards
• Carry out regular quality control checks / audits on team members’ cases ensuring that the cases are closed effectively and correctly
• Work with the team manager to identify ways of improving staff, business and customer survey results
• Act as a role model to the sub team and create an environment where people feel respected, valued and want to work
• Any other duties that may be reasonably allocated from time to time
Candidate requirements:-
Knowledge and qualifications:
• Good working knowledge of the company's case handling process to ensure cases are handled correctly
• Basic knowledge of Microsoft Office
Experience:
• Proven experience in leading a team (at least 5 years)
• Ideally proven experience within Financial services
Personal qualities:
• Confident in managing people
• Customer focused approach
• Good communication skills, written and verbal
• Good prioritising, problem solving and organisational skills
• Ability to work under pressure to meet deadlines
• Positive / can do attitude
• Team player
If you are looking for a new and exciting opportunity and have all the relevant experience above then please apply today.
If you have not received any feedback on your application within 7 days-please take this as being unsuccessful
Australasian Talent Company and ATC Recruitment are committed to equality in the workplace and are an equal opportunities employer. Australasian Talent Company and ATC Recruitment offer the services of an employment agency for permanent work and an employment business for temporary work.
Australasian Talent Company is a niche office support temporary agency, with roles available across many sectors for receptionists, administrators, PA's and secretaries. If you have experience in any of these areas please do not hesitate to send your CV. < less
Job Ref: magsteam01
Added: 2010-02-24
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